At a time when we’re looking for the best suppliers to get the best prices, customer loyalty grows thin. However, when you’re looking for the best travel insurance provider – it’s important to seek advice from someone you trust. Or stick with a company who you know will give you peace of mind.
As customer loyalty is rare today, we wanted to speak with one loyal customer – Stephen. Stephen’s been travelling with Free Spirit for the last ten years and counting. Here’s his story…
Stephen and his wife Ann enjoy wonderful holidays, as a couple and also with their family. Recently they visited South Africa with one of their grandsons. Next, they’ll be off on a cruise to Iceland and Greenland. However, in the last ten years, Free Spirit has provided Stephen and his family with peace of mind to continue their adventures.
Back in 2013
After being diagnosed with prostate cancer, Stephen knew he’d need travel insurance to cover his medical condition. As he was (and still is) a loyal Bartlett’s Home Insurance customer, he asked one of Bartlett’s Broker’s for advice. They suggested Free Spirit – who they knew provided specialist travel insurance for medical conditions. As Stephen trusted Bartlett’s, he phoned Free Spirit and spoke to a friendly and helpful member of the team.
While going through the medical questionnaire, Stephen began to understand why it was (and is) important to declare all your medical conditions when taking out travel insurance. He knew he’d have to declare the prostate cancer but wasn’t aware his wife’s asthma should – or could – be covered as well.
After the call Stephen was happy his medical condition was approved and covered. However, he was also impressed with how helpful and friendly the call handler was. Plus, how easy he found the process overall.
Ten years as a loyal Free Spirit customer
In the last ten years Stephen’s cancer has been treated and he’s in remission. Also, by continuing to purchase an annual muti-trip policy he’s learned a lot from the Free Spirit team, such as why it’s a good idea to take travel insurance on holiday. Today, he feels less ignorant and more knowledgeable about what travel insurance can provide – peace of mind.
A quote from Stephen
“I’m paying for peace of mind because I know it’s an easy process… I also had to make a claim in 2015 because my father died, and we needed to cancel the trip. However, it was an easy and helpful process.
That’s why I’d recommend Free Spirit to a good friend because getting a quote and applying for a claim is easy to do. All the people are very helpful, friendly and the questions are asked in a professional manner… I appreciate the medical questionnaire and know what to expect now – familiarity.
I know Free Spirit and P J Hayman is an excellent service and have not looked anywhere else”.
A quote from our Chief Operating Officer
“At Free Spirit, we pride ourselves on providing peace of mind and exceptional service. Stephen’s story showcases our commitment to our customers, who remain at the core of our Corporate culture.
With specialist travel insurance for medical conditions, we ensure an easy, helpful, and friendly experience. Our team follow regulatory guidelines, and our clear approach to medical screening promotes customer confidence.
Stephen’s recommendation speaks volumes about our trusted service over the past decade. Join Free Spirit for the freedom to travel, with confidence. We deliver peace of mind and excellent service, making us your go-to travel insurance provider.”
More positive reviews from loyal customers
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No matter your age, disability, or health condition get a quote from our friendly and knowledgeable team. Or, if we’ve helped you travel with confidence and you were happy with our customer service team, leave us a review on Trustpilot.